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Coinbase ID verification not working: What to do?

Coinbase ID

Coinbase ID verification ensures that fraud is avoided at all costs and the public is kept safe from digital attacks on their accounts; Coinbase verification is mandatory. It also adds a measure of security by guaranteeing that your Coinbase account information, including your financial institution or credit or debit card, is accessed only by you.

All users must complete ID verification using either Coinbase’s website or Coinbase mobile app as part of their pledge to be among the most reputable cryptocurrency ecosystems. Regarding identification purposes, Coinbase does not allow emailed versions of identity documents.

Also Read:
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• How To Find Coinbase Wallet Address?

What is Coinbase?

Coinbase, established in 2012, has evolved to be among the leading digital currency exchange platforms. Initially, the service only recognized Bitcoin as a cryptocurrency but has since included new well-known digital assets to its roster. As a result, the service is a formally acknowledged and licensed cryptocurrency exchange facilitator, including over 100 countries wherein it operates.

With more than 1,700 workforces, the renowned American corporation handles more than 56 million consumers and is among the most convenient marketplaces for dealing and storing Bitcoin. During the first quarter of 2021, the platform maintained more than $223 billion in assets and facilitated over $335 billion in transactions.

Coinbase is a regulated financial services company that must comply with relevant economic reforms such as KYC (Know Your Customer) and AML (Anti-Money Laundering) legislation. Coinbase also has the authority to decline users’ access to the service or restrict the number of profiles they may establish. Consequently, clients have to go through a rigorous identity verification process.

Coinbase Photo ID Verification

While setting up ID verification, the following should be kept in mind:

To continue using the platform smoothly while keeping its users safe from fraudulent accounts, it must be adhered to. So, first, check that your documentation is legitimate and hasn’t been terminated and that it hasn’t been tampered with in any way; the ID verification process can be continued.

Make sure your document is in a well-lit, glare-free setting. The best source of illumination is natural sunshine. Avoid cutting off any borders or sides while photographing the document. Instead, ascertain that the photo ID is evident and in the frame. Then, to complete the authentication, use the Chrome browser.

Using a mobile camera for authentication

If your desktop or laptop computer’s camera isn’t functional, try selecting Mobile Camera during the authentication process. It will deliver a verification link to your phone number, which you may use to finalize the transaction utilizing your cellphone camera.

Make use of your smartphone. In some cases, you can use your phone’s camera to accomplish the mobile app’s ID verification procedure. Check to see whether the app or software you’re using to capture the images has any logos or overlays. No data on the ID should be disguised. 

If you mess up, reload the tab to start fresh. If you suspect a fault, don’t focus on wrapping up the operation and merely restart setting up a new Coinbase account.

Only the US state-issued ID documents, such as a driver’s license or identification card or any other document type of this sort, are accepted by US consumers. However, duly obtaining passports from the United States is a tedious and restrictive process.

Coinbase is forbidden to accept any black and white digitized or color corrected id document from clients outside the United States. If You don’t have a webcam on your computer, you may usually complete identity verification using a mobile app or the Mobile Camera option.

Coinbase selfie shot instructions

Ensure the illumination shines from before you, not behind you, so your profile can be seen well without being backlit. Look at the camera directly and include your entire body, from shoulders to top of the head, like in a passport or ID shot.

If feasible, use a primary wall as a backdrop. Sunglasses and caps are not permitted. Wear your spectacles in your selfie shot if you wore them in your ID photo. Remove your blemishes for your selfie shot if you aren’t wearing them in your ID photo.

Coinbase ID verification not working: What to do? 1

Coinbase ID Verification Benefits

KYC (Know Your Customer) is a process of distinguishing and authenticating that a customer is who they claim to be, and Coinbase uses it. It is a multi-step operation that aids in detecting fraudulent accounts creation and usage. As a consequence, customers feel safe accessing the service.

Buying and selling digital assets is unrestricted. There are three degrees of verification available on Coinbase, each with different constraints and privileges.

  • Level 1 allows you to make weekly purchases and sales throughout all payment options but limited potential.
  • Level 2 necessitates you to prove your personally identifiable information, such as proof of address, to unlock unlimited investments and enable wire transfers in and out of the account.
  • Level 3 (the highest possible level) requires you to thoroughly verify your identity, allowing you to send and receive Cryptocurrencies on the blockchain.

To continue using Coinbase, every new Coinbase customer and any existing Coinbase user who has never authenticated their identity must now input the identifying data. The platform guarantees compliance with international standards and laws by demanding mandatory ID verification.

2-Factor Authentication

Coinbase firmly encourages establishing 2-factor authentication to strengthen the system’s security and reliability.

You will be prompted to enter a unique security code provided to your phone in combination with your login and passcode after you activate 2-step verification on your account. The user has three options for safeguarding the login from here, and you can explore all three and find what you’re looking for. We will now discuss all these methods to enhance your experience analyze what fulfills our requirements or requires a separate service.

Security Key

A security key is an underlying device that provides a one-time pin to authenticate oneself. As it requires tangible custody of a machine, this is the most secure 2FA technique. Your 2-step verification key and your digital information would need to be physically accessible to an attacker to experience analyze our traffic.

Duo and Google Authenticator (TOTP)

Apps that generate a one-time password based on two standards: 1. The current date and time on your phone, and 2. You and Coinbase only know the secret key. A QR code displays the private key on Coinbase, which you must read with an Authenticator program on your phone.

Coinbase ID verification not working: What to do? 2

SMS/Text

Text-based authentication, commonly called SMS/Text verification, is one identity check. As an SMS is linked to a phone number, it exposes you to phone number transference threats. This method is the least secure out of all the 2FA ways.

Coinbase ID verification not working: What to do? 3

Errors in Coinbase ID Verification

People commonly see an error “Unable to upload your ID, the simple thing that this error indicates is that there was a problem connecting to the Coinbase ID-verification service, as indicated by this error. Please wait 15 minutes after seeing this before attempting to verify again.

Sometimes people get asked to upload their IDs even though they have uploaded them multiple times. Extra authentication is essential before authorizing or resuming brokering services in some circumstances. This additional verification system must commence on the website.

You’ll be asked to choose an ID category, followed by an upload technique. You may either employ a webcam or pick the Mobile Camera option to get a text message and submit the photographs via mobile device to fulfill this stage.

If you’re having difficulty successfully uploading a passport, driver’s license, or state ID (US customers), please make sure: 

  • There is no glare on the document
  • The image is bright and well lit
  • The image is clear and all borders of the document are fully visible
  • The ID is fully visible, and is not blocked, obstructed, or redacted 
  • The document is not expired or considerably damaged
  • If the country on your account is incorrect, or does not match the ID you uploaded, please contact support

Please also make sure you are uploading a supported ID type. Supported ID types are listed.

  • People also encounter problems with the country system of the application; go here and follow the procedure to establish your ID to change the country on your Coinbase profile. To finalize the upload, identify the suitable document type for your country and follow the instructions for verification purposes.
  • It might not be feasible to accomplish ID verification at this time if your ID document was issued by a nation different than the one where you live. We’re always trying to improve our verification service, and we hope to assist you as quickly as possible.
  • Many people have encountered the issue of waiting 24 hours to re-upload their ID.

Unfortunately, there is no way to avoid this limitation if your account has been shut out of completing the ID verification for 24 hours. Please wait 24 hours before attempting to upload again.

Tips to avoid common errors

If you continue to have problems with the ID verification, you may need to try using a different browser or device or any of the tips below:

  1. Invalid Address 
    • Tip: Try different variations on your address
    • Example: Include the apartment number on a separate line or the first line, or only enter the apartment/unit number and not the words “apt” or “unit”
  2. Information Mismatch
    • All information must appear exactly as it does on your legal documents 
    • Tip: Make sure you’re using your full legal name and not a nickname
  3. Not Enough Information on Record
    • There may not be enough information on record to sufficiently verify identity if you are 18-19 years old

Final Thoughts

If you’re having trouble validating your ID, Coinbase encourages utilizing their Coinbase mobile app. Any ID verification on your Coinbase account will also apply if you have a Pro account. Using the Coinbase mobile app and their phone’s camera, 90% of users can overcome ID verification issues. Go to Settings > Identity Verification after installing the application.

Coinbase’s compliance with KYC/AML standards in the regions it operates is ensured via identity verification. Both Coinbase and you, as a Coinbase user, need to be verified. It ensures that Coinbase’s platform meets international standards and enhances the security and safety of your account.

Coinbase customer service doesn’t have the most excellent reviews. We can expect poor performance from the software itself; the support center is almost useless and takes forever to respond; however, they are working hard to improve their reliability.

FAQs about Coinbase ID Verification

Coinbase requires ID verification to access my account. I never provided an ID in the first place. What should I do now?

To comply with AML/KYC rules (Anti-Money Laundering/Know Your Customer), Coinbase and analogous enterprises seek ID verification. These rules exist to prevent money laundering activities. These safeguards will become familiar as the cryptocurrency industry evolves, so Coinbase is only doing its due diligence.

I’ve provided my photo ID, but why am I still unable to buy or sell?

Coinbase will need you to confirm that the personal details page is wholly filled up with the required information, and the data provided on the Buy and Sell disabled isn’t false.

How can I update my legal name?

Go to the profile page and select the option for “Legal Name” once you’re in the menu, you will see a “Change” option. Click on the ” Change” option, and you will be provided prompts, keep following the prompts, and eventually, you’ll be redirected, and your name will be changed.

Shawn Du'Mmett

Shawn Du'Mmett

Former IT development and consultant, remote team and collaboration expert, PM, CCO, writer, dreamer, idealist looking to collaborate with global teams on a global teal/turquoise organisation. Shawn's dream is working together openly, to get what writers need and want, and to solve biggest global problems. He is building a collaboration system from the start that everyone can own and define, allowing them to work together, to decide how it works and to their highest ideals.

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