• The crypto platform Robinhood enables live calls 24 hours a day throughout the week.
• The Coinbase Exchange announces that it will update live message help support.
Crypto trading platform Robinhood moves forward with an improvement in its management systems by launching phone support. Now customers can contact an agent to solve their doubts or raise their complaints with full support.
The American company thinks that public attention is essential for this operation involving money. The company also believes that customers will increase their confidence in Exchange with this update to its help desk.
Robinhood promises to renew technical support
Robinhood, an American company that has provided financial services in cryptocurrencies since 2013, had stopped participating among the best exchanges because its technical support was lacking. The platform has been overtaken by exchanges such as Coinbase or Binance, which have gained popularity in recent years. However, now that the crypto exchange updates its telephone support for 24/7 attention, its image may change for the better.
Robinhood will allow its clients to make calls in real time where they will be contacted by an agent who will address their complaints or doubts. With this renewal in its interface, the company is pleased to announce that they are the first in the category, leaving them above their competition, Coinbase.
Coinbase has had months of loss, both in customers and money, after it was revealed that cyber-hackers had penetrated its security ring, allowing them to steal users’ crypto funds. These incidents cause users to migrate to other crypto exchanges, and Robinhood may be the most favorable option.
A security update customers yearned for
Since cryptocurrencies came into circulation, the exchange has gone through renovations to occupy a position among the best. Coinbase was by far one of the best American crypto platforms that users could trust, but that is changing. Since the exchange was founded in 2013, it has not changed its security and support policies that customers have wanted, causing its popularity to decline.
Robinhood is putting steps in place to redeem over eight years of neglect to regain its clientele and accept new enthusiasts. Both crypto platforms had something in common: their public attention system was not good because they worked with tickets. The user had to request to raise his problem within the exchange, and an agent would contact him in the next few days or weeks.
This customer support was of poor quality, considering that both companies have a capitalization exceeding 40 billion dollars. Robinhood is now trying to please its customers by providing a live support service that works 24 hours a day throughout the week. In this way, users could gain more confidence in the platform.
Simultaneously, the Coinbase crypto exchange said it would renew its service for real-time calls in the summer.