FTX Launches Customer Claims Portal for Creditors in Chapter 11 Bankruptcy Proceedings


  • FTX introduces a customer claims portal for creditors to submit claims in the Chapter 11 bankruptcy proceedings.
  • Customers of FTX.com, FTX.us, Blockfolio, FTX EU, FTX JP, and crypto exchange Liquid can access it to verify balances and submit electronic proofs of claim.

FTX, the defunct cryptocurrency trading platform, has announced the launch of a customer claims portal, providing creditors with the opportunity to submit their claims. The portal allows individuals who had accounts with various FTX subsidiaries, including FTX.com, FTX.us, Blockfolio, FTX EU, FTX JP, and crypto exchange Liquid, to access their account information and file a petition. The claims submitted through this portal will be considered as part of FTX’s ongoing Chapter 11 bankruptcy proceedings. In response to a U.S. court ruling, customers are required to file their claims by September 29. This article explores the details of the customer claims portal and its significance in FTX’s debt resolution efforts.

FTX Introduces Customer Claims Portal

FTX has taken a crucial step towards addressing its financial obligations by introducing a customer claims portal. This portal allows affected customers to access their account information and submit their claims, which will be considered during the Chapter 11 bankruptcy proceedings. By creating this platform, FTX aims to streamline the claims process and ensure transparency and fairness for all creditors involved.

Process and Instructions for Filing Claims

The customer claims portal, managed by the Kroll Restructuring Administration platform, provides a straightforward process for creditors to submit their claims. Users will first be directed to verify their account balances as of the Petition Date, which is currently set as November 11, 2022. This step is crucial in accurately calculating the claims and determining the extent of the debts owed to each customer.

Upon confirming their balances, customers will be guided through the process of submitting electronic proofs of claim, if necessary. This step allows them to provide any additional documentation or evidence to support their claim amount. It is imperative for creditors to carefully review their account information and submit accurate claims to ensure a fair evaluation of their outstanding balances.

Deadline and Implications

Creditors and former customers of FTX must be aware of the looming deadline for filing their claims. In accordance with a U.S. court ruling, all claims must be submitted by September 29. Missing this deadline could significantly impact a customer’s ability to recover their funds. Therefore, it is crucial for affected individuals to act promptly and utilize the customer claims portal to ensure their claims are properly registered within the designated timeframe.

By launching the customer claims portal, FTX aims to streamline the claims process and facilitate efficient debt resolution. The portal serves as a centralized platform for creditors to access their account information, verify balances, and submit their claims electronically. This approach enhances transparency and provides a fair opportunity for all customers to participate in the bankruptcy proceedings.


FTX’s introduction of the customer claims portal marks a significant step in its Chapter 11 bankruptcy proceedings. This platform enables creditors who held accounts with FTX.com, FTX.us, Blockfolio, FTX EU, FTX JP, and crypto exchange Liquid to submit their claims. With the deadline set for September 29, it is crucial for affected customers to promptly access the portal, review their account information, and submit accurate claims to secure their position in the debt resolution process. FTX’s commitment to transparency and fairness through this portal showcases its dedication to resolving its financial obligations and addressing the needs of its creditors.

Disclaimer. The information provided is not trading advice. Cryptopolitan.com holds no liability for any investments made based on the information provided on this page. We strongly recommend independent research and/or consultation with a qualified professional before making any investment decisions.

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Haseeb Shaheen

As a Web Researcher and Internet Marketer, Haseeb Shaheen delivers relevant valuable content for audiences. He focuses on financial and crypto market analysis, as well as technology-related areas that help people change their lives.

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