IBM and Amazon Web Services (AWS) have announced an expanded collaboration aimed at providing generative artificial intelligence (AI) solutions and expertise to their mutual clients. This partnership seeks to offer joint solutions and services enhanced with generative AI capabilities to assist customers in addressing critical use cases. Additionally, IBM Consulting plans to significantly expand its generative AI expertise on AWS by training 10,000 consultants by the end of the next year. This collaborative effort is poised to enable clients of both companies to rapidly integrate AI into their business and IT operations, leveraging the power of AWS.
Meeting the demand for expertise in generative AI
IBM Consulting, a leader in global AI and analytics, recognizes the increasing demand among enterprise clients for expert guidance in building AI strategies and developing generative AI use cases. Such initiatives aim to drive business value and transformation while minimizing associated risks. Combining IBM’s rich AI heritage and extensive experience in business transformation with the capabilities of AWS, this partnership will offer a suite of re-engineered solutions embedded with generative AI. The goal is to enable mutual clients to scale generative AI applications swiftly and responsibly on their preferred platforms.
Manish Goyal, Senior Partner and Global AI and Analytics Leader at IBM Consulting, stated, “Paired with IBM’s AI heritage and deep expertise in business transformation on AWS, this suite of re-engineered solutions with embedded generative AI capabilities can help our mutual clients to scale generative AI applications rapidly and responsibly on their platform of choice.”
Enhanced solutions and services
IBM Consulting and AWS are committed to enhancing the solutions and services already provided to clients. Some of these offerings include:
Contact center modernization with Amazon Connect: This solution leverages generative AI to develop summarization and categorization functions for voice and digital interactions. These capabilities facilitate seamless transfers between chatbots and live agents, providing agents with summarized information to accelerate issue resolution and improve quality management.
Platform services on AWS: Initially launched in November 2022, this service has been newly upgraded with generative AI capabilities. It is designed to optimize the entire cloud value chain, including IT operations, automation, and platform engineering, for more efficient cloud management.
Supply chain ensemble on AWS: This proposed offering introduces a virtual assistant capable of expediting and complementing the work of supply chain professionals, enhancing efficiency and responsiveness.
Integration of AWS generative AI into IBM consulting cloud accelerator
IBM Consulting plans to integrate AWS generative AI capabilities into its IBM Consulting Cloud Accelerator. This initiative aims to expedite the cloud transformation process for clients seeking modernization on AWS, providing them with advanced tools and expertise.
The vision of AWS and IBM
Chris Niederman, Managing Director of Global Systems Integrators at AWS, emphasized the importance of technical support and AI expertise in enabling clients to develop and implement generative AI strategies that drive business value throughout their cloud value chain. He expressed enthusiasm for collaborating with IBM to incorporate embedded generative AI capabilities into their offerings, assisting mutual customers in scaling their applications and helping IBM consultants deepen their expertise in customer engagement through AWS generative AI services.
The expanded partnership between IBM and AWS is poised to bring advanced generative AI solutions and expertise to clients across various industries. By combining IBM’s extensive AI experience and AWS’s cloud capabilities, both companies aim to empower organizations to harness the potential of AI for transformative business outcomes. The enhanced solutions and services, along with the commitment to training thousands of consultants, demonstrate their dedication to driving innovation and helping clients succeed in an increasingly AI-driven world.