FTX restores claims portal after security breach incident

In this post:

  • FTX’s claims portal was temporarily halted after Kroll, the third-party managing bankruptcy claims, suffered a SIM swapping attack, compromising some personal data.
  • While no passwords or KYC info were exposed, FTX has implemented extra security measures and set a deadline for affected users to file claims. The incident highlights the need for robust cybersecurity, especially in the crypto sector.

In a recent turn of events, the claims portal for the globally renowned cryptocurrency exchange FTX has resumed its full-fledged operation. The operations were suspended following a security incident that took place with Kroll, the third-party agent responsible for handling the creditor claims amidst the ongoing FTX bankruptcy.

The cybersecurity incident is just one of the myriad challenges FTX has had to navigate as it deals with its bankruptcy case. The repercussions of the security breach reverberated throughout the crypto community, reigniting discussions on cybersecurity, data protection, and the inherent risks associated with third-party management of sensitive data.

The nature of the security breach

Back in August, Kroll, the aforementioned third-party agent, became a victim of a SIM-swapping attack. This technique, which has become increasingly prevalent, allows malicious entities to manipulate telecommunication systems, thereby getting unauthorized access to a victim’s phone number. In this specific case, the threat actor managed to gain access to certain files that contained the personal information of bankruptcy claimants. The attack was not limited to FTX alone; claimants associated with BlockFi and Genesis were also affected.

Although the news sent ripples of concern, Kroll assured its clients and partners that the breach did not expose sensitive FTX passwords or any Know Your Customer (KYC) information. In a move to contain potential damage and further risks, Kroll immediately froze the affected user accounts. Some industry observers hailed this quick action as a decisive step in ensuring that the incident did not spiral out of control.

FTX’s stance and further steps

FTX’s response to the situation was both swift and transparent. In their recent statement, the exchange highlighted that the decision to freeze customer accounts was primarily a “precautionary measure.” This move was imperative to ensure the safety and trust of its vast user base. Furthermore, the statement noted the implementation of “additional security measures” on the claims platform to bolster its defenses against potential future threats.

While it is clear that FTX has prioritized the safety of its users’ information and assets, it’s evident that the incident has brought into sharp focus the vulnerabilities of third-party systems, especially in sectors as sensitive as finance and crypto.

With September 29 set as the deadline, FTX customers are now gearing up to file their proof of claim with Kroll. This deadline has been set to give affected users a defined timeframe to settle their claims, ensuring clarity and a systematic approach to resolving the issue.

Looking ahead: Implications and liquidation

Beyond the immediate concerns and redressal measures, the event has broader implications for FTX and its stakeholders. The judge overseeing FTX’s bankruptcy case has recently given the nod for the estate’s plan to commence the liquidation of its digital assets. This approval is a significant step in determining the possible value that creditors can recover.

The crypto community and investors will be keenly observing how the situation unfolds, particularly in the context of the broader discussions around cybersecurity in the crypto world. It serves as a potent reminder for organizations, both within and outside the cryptocurrency realm, to constantly revisit and reinforce their cybersecurity measures, especially when third-party entities are in the picture.


While FTX’s swift action after the security breach is commendable, the incident underscores the pressing need for fortified cybersecurity measures in an increasingly digital and interconnected world. The lessons learned from this episode will undoubtedly shape future strategies and discussions in the crypto industry.

Disclaimer. The information provided is not trading advice. Cryptopolitan.com holds no liability for any investments made based on the information provided on this page. We strongly recommend independent research and/or consultation with a qualified professional before making any investment decisions.

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