SwapSpace, a crypto exchange aggregator, has released its first large-scale survey of its users – and the findings paint a complex picture. Crypto users want everything, and they want it immediately – from the best exchange rates and multichain access to cashback perks and zero KYC hurdles. And in a twist, the survey found the most demanding users aren’t seasoned traders, but newcomers.
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Crypto Is Growing Up – Becoming Everyday Money
For years, many viewed the crypto market as a “wild west” – traders chasing the next hype in one corner, decentralization die-hards debating philosophy in another. But SwapSpace’s data shows that in 2025, cryptocurrency is increasingly being used like ordinary money. A recent SwapSpace poll of 751 active users found that while many rely on exchanges for cashing out funds or making personal payments, trading — both short- and long-term — remains a similarly common use case. In other words, users balance everyday needs like sending money or paying for services with active trading activity.
Even so, the market remains split between two mindsets: some people use crypto “for life” (practical daily purposes), while others use it to grow their investment portfolio. This leads to differing user needs, but one thing unites them: everyone wants services that work quickly, deliver value, and eliminate unnecessary barriers.
Everyone Wants Everything at Once
When asked what mattered most in a crypto exchange service, users basically answered “all of the above.” Best rate? Yes. Multichain access? Absolutely. Privacy? No question. Cashback and support for rare tokens? Sure, why not.
Still, two top priorities rose above the rest:
- Getting the best exchange rate
- Support for cross-chain swaps
These two factors are true “killer features” for any platform. SwapSpace seems to be right on target here, as its service is built around finding the best rates and offering a broad selection of coins.
Interestingly, the preferences of the “crypto tourists” – things like privacy and a lack of KYC – were mentioned less often overall, yet those features play a key role in experienced users’ satisfaction. Meanwhile, perks such as cashback rewards and the ability to pay with crypto for goods and services are acting as a bridge to the real world: people want crypto to work not just on price charts, but also at the checkout counter.
What’s Working, and What’s Holding the Market Back
The study highlights both the strong points and the pain points for crypto exchanges. In a positive light, having the option to pay with crypto for goods and services is a major driver of a positive user experience.”Users who spend their digital currency in real life tend to rate crypto exchange and aggregator services exceptionally high. For them, crypto stops being an abstract asset and becomes a handy tool for everyday transactions.
On the flip side, fiat-related operations remain a big challenge across the industry. Whenever traditional banking infrastructure enters the mix, users often encounter delays, fees, and compliance hurdles. This isn’t so much the fault of any one platform as it is a “growing pain” for the whole market – the bridge between crypto and traditional finance is still far from ideal.
One thing that universally earns users’ trust is offering the best rate with clear, transparent terms. When people see they’re getting a good deal with no hidden catches, they’re happy to come back again and again.
In short, the market has largely figured out how to make crypto swaps fast and user-friendly. The next step is tackling the fiat connection, so that moving from a “digital wallet” to the “real world” is just as seamless.
Who’s Who: Four Types of Users
Researchers identified four groups of SwapSpace users:
- “Tourists” (45%) – the largest group, but also the most demanding. These infrequent users pop in only occasionally for simple transfers and are more sensitive to even small inconveniences.
- Mainstream Enthusiasts (34%) – active users who value simplicity and extra features. They essentially form the “middle class” of the crypto market.
- Traders & Businesses (10%) – professionals constantly monitoring price charts and news feeds, using exchanges primarily for profit. They barely use crypto for personal needs.
- Crypto Geeks (9%) – hardcore fans of no-KYC and rare tokens. They want the full feature set, use the service heavily, and are usually completely satisfied.
The most paradoxical finding? The “tourists” — i.e. the mass-market newbies — turned out to have the highest expectations of all. By contrast, the seasoned pros and crypto geeks, who might do dozens of swaps, are for the most part quite satisfied with the status quo.
Freedom Without a Passport
One hot-button issue is KYC (Know-Your-Customer identity checks). Showing your passport has long been standard at banks and big exchanges, but for many crypto die-hards it’s still a glaring red flag.
The survey found that the more experienced the user, the more they value the absence of KYC requirements. Among the crypto geeks, 67% said no-KYC access was important; among mainstream enthusiasts and traders it was roughly half; among newcomers, only about a third felt the same. Notably, this no-KYC feature correlates with higher satisfaction: respondents who prioritize anonymity (44% of those polled) were 31% more likely to be happy with SwapSpace. The ability to allow users to swap crypto without extra checks could be a significant competitive edge for exchanges and aggregators, since for many, this is a decisive factor in earning their trust.
Key Takeaways
To the best of our knowledge, this is the first study of its kind and scale for the crypto exchange aggregator market, conducted by SwapSpace. It has revealed several important trends:
- Crypto is becoming a tool for everyday transactions, not just a speculative asset.
- Experienced users are more satisfied than novices because they use more features and therefore see more benefits.
- The “new gateway” to the world of crypto for millions will be customer-centric services that combine ease of use and a wide range of features in a single exchange.
Along with the positive results, there are also areas for improvement. The main challenge remains simplifying the conversion of crypto assets into fiat money. This process is still complex, but it is also a key link between the crypto economy and the traditional financial system. Improving the mechanics of buying and selling crypto for regular money promises not only to attract more satisfied users but also to turn them into permanent and loyal customers.
About Us
SwapSpace is a crypto exchange aggregator with more than 39 trustworthy partners and 3600 coins available for your smooth and extremely fast swaps at the competitive market rates. Operating since 2019, we aim to save your time by aggregating the swap offers from major crypto exchanges and arranging the deals in order by most favorable terms — whether that’s top rates, KYC requirements, or estimated transaction time — without charging any extra fee to you. We pick the best – you make a choice.
