Question 1

Why did Indodax suspend deposits and withdrawals?

Accepted Answer

CEO William Sutanto said on X that Indodax paused rupiah and crypto transfers as a precaution after detecting an increase in cyberattack attempts, and that the team was evaluating and mitigating the threat before resuming service.

Question 2

Are customer funds safe during the freeze?

Accepted Answer

Indodax says all member assets remain intact and safe, with no unauthorized withdrawals and no data breach found, according to Sutanto's posts.

Question 3

What happened in Indodax's 2024 security incident?

Accepted Answer

In September 2024, Indodax lost crypto from a hot wallet after an employee downloaded malware through a freelance side job on an office laptop; then-CEO Oscar Darmawan put the loss at about $20 million, and the platform took roughly 80 hours to recover.

Indodax

Indodax freezes deposits and withdrawals after spike in cyberattack attempts

One sharp brief.
Every day.

Indodax

Indodax freezes deposits and withdrawals after spike in cyberattack attempts

One sharp brief.Every day.

One sharp brief.
Every day.