Question 1

Who handles customer service if I book a hotel through Google AI Mode?

Accepted Answer

The hotel or booking platform acts as the merchant of record and handles any customer service, even though the payment runs through Google Pay.

Question 2

Which hotel companies are supported at launch?

Accepted Answer

Hotel booking supports Booking.com, Choice Hotels International, Expedia, Hilton, Hotels.com, IHG Hotels & Resorts, Marriott International, Priceline, Trip.com, and Wyndham Hotels & Resorts, starting in the US in English.

Question 3

Where is AI Mode flight price tracking available?

Accepted Answer

Flight price tracking in AI Mode has rolled out in more than 180 countries and territories, with fares pulled from over 300 airlines and travel sites.

Booking.com

Google adds hotel booking to AI Mode, but partners keep customer service

One sharp brief.
Every day.

Booking.com

Google adds hotel booking to AI Mode, but partners keep customer service

One sharp brief.Every day.

One sharp brief.
Every day.