HP bets big on OpenAI to transform enterprise operations

HP Inc. and OpenAI entered into a strategic agreement on June 28. They launched the Frontier platform throughout HP’s worldwide presence, which is just another example of how major businesses throughout the world are wagering that the use of AI will alter the entire fabric of how large businesses operate. This partnership will put OpenAI’s business offering into one of the world’s largest manufacturers of printers and computers with operations in more than 180 nations and revenues of $57.4 billion in the trailing 12 months.

The significance of the HP/OpenAI partnership extends far beyond HP. OpenAI launched its enterprise platform, called Frontier, in February 2026, as an enterprise-level platform for creating, deploying, and managing AI agents in production-ready environments.

The first list of customers included HP, Intuit, Oracle, State Farm, Thermo Fisher Scientific, and Uber, as reported by OpenAI. Additionally, many other enterprises, such as Cisco, BBVA, and T-Mobile, have tested the system. Each successful large-scale implementation of new AI-based systems creates new data regarding the effectiveness of how AI agents perform in the daily operations of large companies. Therefore, HP’s size and scope represent one of the most significant examples to date of a successful large-scale implementation of AI into a business.

What HP plans to do with Frontier

According to its company press release, HP plans to utilize the Frontier platform in four different ways, including tools for customers and partners, insights gained with respect to telemetry from devices through the Workforce Experience Platform (WXP), product and service productivity for employees, and developing software

According to Prakash Arunkundrum, HP’s Chief Strategy and Transformation Officer, the Frontier platform will enable HP to provide “a more consistent experience across store, partner, chat, and voice experiences, giving customers and partners faster ways to get answers, complete routine workflows, and move toward resolution.”

HP’s partner network is a major area of emphasis for the company. Over 80% of HP’s revenue is generated via partner sales, and HP has more than 100,000 partners globally who use its global Partner Portal. AI agents implemented via the Frontier platform will provide partners with automated assistance when navigating HP programs, information about business processes, and operational information.

From a security perspective, during the pilot phase of the Frontier project, HP Security teams leveraged OpenAI solutions to address software vulnerabilities that would have taken approximately one month to resolve without AI assistance, compressing that time frame down to one day. Based on information provided to OpenAI by HP, Frontier AI implementations resulted in the elimination of approximately 82 hours of weekly security personnel capacity.

The pilot that led to the deal

HP initiated its evaluation of Frontier in February 2026 through pilot programs testing agent-based capabilities, security features, and enterprise integration. During this timeframe, an engineer processed 122 pull requests across 43 different projects using OpenAI’s models in just a few weeks, according to OpenAI’s account of the collaboration.

Denise Dresser, Chief Revenue Officer for OpenAI, stated: “HP has been an exceptional early partner, turning early value from OpenAI APIs and tools like ChatGPT and Codex into repeatable systems.”

Based on the results of their evaluation, HP determined that OpenAI provided “best-in-class” models with an incredible vision for developing agent-based capabilities, according to the HP press release. The two companies have now agreed to continue working together by co-developing additional use cases, focused on data integration, governance, and security.

Where this fits in the enterprise AI market

This acquisition gives OpenAI a foothold in the enterprise AI space and follows OpenAI’s push into enterprise sales. The launch of OpenAI Partner Network in July will include a $150 million investment and a 3-tier channel program that includes partners like Accenture, PwC, Bain, and Boston Consulting Group. OpenAI’s goal is to have trained 300,000 certified consultants by the end of 2026.

According to analysts at Futurum Group, OpenAI’s addition of Frontier is the company’s way of addressing the increasing disparity between the theoretical capabilities of AI models and the actual capabilities of organizations to implement AI in their systems, governance structures and security controls. Frontier connects previously siloed enterprise systems (data warehouses, CRM tools, ticketing systems) in a way that AI agents can operate with a shared context instead of being isolated workers.

HP is linking this partnership with its hardware strategy. The company indicated they will develop devices with dedicated hardware components that are optimized for 24/7 operations of an agentic AI workload. WXP, which was recently recognized by Gartner as the Leader in the 2026 Magic Quadrant for Digital Employee Experience Management Tools, will be the management layer for fleets of these AI-capable devices.

The unresolved question is whether Frontier will deliver measurable productivity improvements at HP’s scale. Pilot results are encouraging but span a small sample of teams. Investors, competitors, and other enterprise customers will be looking at how many engineers and security teams can experience productivity improvement and if those improvements translate across an organization of HP’s size without governance overhead reducing the efficiency improvements.